Rosebud Cottage Terms and Conditions

1. Contract for Holiday Let:

This contract is between the hirer (the Guest) and (the Owners). Holiday rental is subject to confirmation by the Owners to the Guest.

2. Booking and Acceptance:

A Booking exists once the deposit payment, or payment of the full rental amount if the booking is made within eight weeks of the start date (see clause 3), and the Owners have acknowledged acceptance of the Booking.

3. Final Payment:

The balance of the rental, together with any security deposit (see clause 4) is payable no less than eight weeks before the start of the rental period. If payment is not received by the due date, the Owners reserve the right to give notice that the Booking is cancelled. Bookings made within eight weeks of the start of the rental period require full payment at the time of booking.

4. Security Deposit:

The owners reserve the right to require payment of a security deposit in case of damage to the Property and its contents. The Owners will account to the Guest for the security deposit and refund the balance due within two weeks after the rental period. Any breakages or damage during the rental period shall be accounted for by the Owners and may be deducted from this security deposit. This clause shall not limit the Guest’s liability to the Owners. The Guest should report any breakages in a timely manner to the Owner/Manager so that replacements can be obtained.

5. Cancellation:

A full refund will be given if guests are unable to stay due to Covid 19 Government restrictions, but not if guests can’t stay due to illness from Covid 19.
Otherwise, subject to clause 2 and 3 above, in the event of non-insurable cancellation, refunds of amounts paid will be made only if the Owners are able to re-let the Property for the original advertised price. Any expenses or losses incurred in so doing will be deducted from the refundable amount.

6. Insurance:

The Guest is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability etc. This policy should cover illness from Covid 19.

 7. Arrival and Departure Times:

 The rental period shall commence at 4.00pm on the first day and finish at 10.00am on the last day. The Owners shall not be obliged to offer the accommodation before the time stated and the Guest shall not be entitled to remain in occupation after the time stated.

8. Instructions:

The Owners will forward full instructions to the Guest two weeks before the holiday, including directions to the property, arrangements for entry, and local contact point in the event of problems.

9. Pets and smoking

No pets are allowed in the property. Smoking is not permitted inside the cottage, neither are naked lights.

10. Alterations to Booking:

The Guest shall notify the Owner in advance of arrival of any changes to the names of people staying in the Property, and in any event the maximum number of people to stay in the Property must not exceed the advertised capacity.

11. Guest’s Responsibilities

1. a) The Guest agrees to be a considerate occupant of the Property, to take good care of the Property, to put the rubbish and/or recycling out prior to collection times and to leave it in a clean and tidy condition at the end of the rental period. The Owners reserve the right to make retention from any security deposit to cover additional costs if the Guest leaves the Property in an unacceptable condition. b) The Guest agrees not to act in any way that would cause disturbance to people in neighbouring properties. c) The Guest shall report any defects or problems in the Property to the Owner/Manager, breakdown of equipment or appliances in the Property without delay, upon which arrangements for repair and/or replacement will be made as soon as possible. d) The Owner/Manager has the right to reasonable necessary access to the property and garden (including carrying out regular garden maintenance), and access in the event of any emergency.

12. Owners’ Liabilities

The Owners shall not be liable to the Guest for: a) Any temporary defect or stoppage in the supply of services to the Property, nor in respect of any equipment or appliances in the Property or grounds. b) Any loss, damage or injury that is the result of adverse weather conditions, riots, war, strikes or other matters beyond the control of the Owner. c) Any loss, damage or inconvenience caused or suffered by the Guest if the Property shall be destroyed or substantially damaged before the start of the rental period and in any such event the Owners shall, within seven days of notification to the Guest, refund the Guest all sums previously paid in respect of the rental period. d) Any loss or injury to the Guest or the Guest’s vehicle or other property. Under no circumstances shall the Owners’ liability to the Guest exceed the amount paid to the Owners for the rental period. 

 We will not acknowledge or recognise retrospective claims after the guest has left the property.

 Revised Dec 2017

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